Return & Refund Policy – By Aiman

Effective Date: May 9, 2026

At By Aiman, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in original condition.
• The product must be in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Opened or used beauty serums/skincare products
• Damaged products caused by customer misuse
• Clearance or sale items
• Gift cards (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–10 business days.
• The refund will be sent to your original payment method.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Exchange Policy

We only replace items if they are defective or damaged.

Return Shipping

• Customers are responsible for return shipping costs unless the mistake was from our side.
• Shipping charges are non-refundable.

Order Cancellation

Orders can only be canceled within 12 hours of placing the order.

Contact Us

If you have any questions about our Return & Refund Policy, contact us at:

By Aiman
📧 Email: byaiman588@gmail.com